Yes! We use the latest SSL encryption technology, digital certificates, secure e-commerce servers and authentication tools to ensure your personal information is protected online, at all times.
3D Secure is the technical standard developed by Visa and MasterCard to combat online credit card fraud. It helps to prevent the unauthorised use of one's credit card with the use of a password that is only known to the credit card holder.
Visa has called their version Verify by Visa®, while MasterCard's is known as SecureCode®. Cardholders who have registered for Verify by Visa® or MasterCard's SecureCode® use their passwords to validate their identities whenever they make a purchase on a participating site. At the payment stage, cardholders will be prompted to key in their passwords if they have registered. Otherwise, they will be prompted to register before they check out. The Creative Store does not save any of your credit card or bank details throughout the entire payment process.
For more information on 3D Secure, please refer below:
We ship to addresses within Singapore (main island), Hong Kong and Australia via our regional websites in Asia. Please see the list below to find out which regional Creative Store serves your country. Please note that we do not deliver to P.O. Boxes, hotels or motels.
Should you be unsure if the Creative Store ships to your location, please contact us for assistance before placing an order.
To find out more about shipping charges, average delivery time and other shipping information, please refer to our Shipping section.
Prices advertised at the Creative Store are shown inclusive of GST, and exclusive of shipping. The shipping charges are calculated and displayed on the Cart page before you complete your order. We offer free shipping. Learn how to qualify here.
Transactions in foreign currencies will be subjected to additional charges levied by MasterCard/VISA. Learn more.
From engaging with us on social media sites such as Facebook to getting real-time RSS updates, there are more ways than one to stay in touch with us easily.
Products in the Creative Store are organised into several product categories. Simply select the product type you are interested in by clicking on the respective category from the drop-down menu at the top of the homepage. You can browse and make your selection from the products displayed on the category page.
If you are unable to find the specific product you want, you can:
Stock availability for every product is shown on the product description page.
Now Available: Product is in stock at the moment when the order is submitted.
Ships from DD/MMM: Stock will be available for dispatch from this specified date.
Back in stock soon: Stock is not available. Customers can choose to be notified via email when stock is available by selecting the "Notify Me" function.
In the unlikely event that the stock runs out after your order has been placed, you will be contacted by the Creative Store.
Creative's certified Refurbished Products are products that were previously sold and returned by our Distributors/Dealers and may or may not have been opened or used by customers.
However, they are fully tested and inspected to comply with our stringent quality standards before being placed on sale. All products are certified to be in full working order, but may have some cosmetic defects and may not include all contents found in the original retail product. Please check each individual product description for more details.
Buy with confidence. All products sold at the Creative Store are factory-new unless specifically marked "(Refurbished)". Every refurbished product comes with a 30-day limited warranty.
You can purchase Creative products directly from the Creative Store (Singapore). Shopping at Creative Store (Singapore) is extremely easy. Simply follow these steps:
The Creative Store now allows 'Guest' checkout. This provides you with the option to complete purchases, without having to register for an account.
However, we encourage you to register with the Creative Store (Singapore) to enjoy the following benefits:
Promo Codes are promotional discount codes that entitle you to a variety of discounts when shopping with us. We issue Promo Codes exclusively to Creative Store (Singapore) customers and Creative Newsletter subscribers during promotion periods. Do check your inbox regularly for updates.
Add your desired product and proceed to the Cart page. The Promo Code section shown in the screenshot below is located on the right side of the page.
Upon the application of Promo Code, the discount will be reflected on all pages following the Cart page.
Example 1: Cart Page
Example 2: Checkout Page
If you encounter an error message, it may be due to one of the following reasons:
If you have checked that your Promo Code is valid, but is not accepted by our system, please contact the Creative Store (Singapore) for further assistance.
Currently, the Creative Store (Singapore) accepts only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America. All prices listed in Singapore Dollars are inclusive of the prevailing Goods & Services Tax (GST). All orders will be calculated and billed in Singapore Dollars.
Transactions in Foreign CurrenciesCard transactions effected in US dollars will be converted to Singapore dollars. Card transactions effected in currencies other than US dollars will be converted to US dollars before being converted into Singapore dollars. The conversion will take place on the date on which the transaction is posted to your card account and the exchange rates applied to the conversions are determined by VISA or MasterCard International, as the case may be, on such date. Accordingly, the exchange rates applied may be different from the rates which are in effect on the date on which such transaction is made.
All VISA card transactions in currencies other than Singapore dollars will be subject to an administrative fee of 2.5%, or such other rate as determined by them.
All MasterCard International cards will be subject to the following charges:
Should you be unsure whether the Creative Store ships to your location, please contact us for assistance before placing an order.
The Creative Store (Singapore) offers free shipping for orders amounting to S$60 and above.For orders below S$60, a shipping charge of S$6 (inclusive of GST) is applicable.
The latest time to place an order on a business day is 15:59, after which subsequent orders will be considered as placed on the next business day.
The average processing time before shipment is 24-48 hours for in-stock items.
In the event that your delivery date is revised to a later date, you will be contacted by us. If your order has not arrived according to our indicated dates, please contact the Creative Store (Singapore) immediately.
Note: Please ensure that your country is served by the Creative Store.
All items are shipped by our appointed dispatch agent, Singpost. A daytime shipping address is required and a personal signature is needed upon delivery.
If you are not present during the time of delivery, a delivery notification will be deposited at your address.
If you wish to postpone your delivery date or encounter delivery issues, please contact our delivery agent at the following contact numbers:
Our warranty policy commences from the date stated on the invoice shipped with your product for a limited warranty period of 12 months. A proof of purchase (invoice, receipt or equivalent) must be presented to our Technical Support Advisors for verification of warranty coverage.
Please refer to the information provided in the product packaging for specific warranty details. For more information, please visit the Warranty & Returns Information section on our Creative Worldwide Support Site.
More warranty information of our Creative products can be found here.Please select the appropriate product.
For product(s) purchased online from Creative Store (Singapore) Before returning the product, you are advised to have a look at our solutions to determine if the problem in your product can be resolved without returning. Click here for quick and easy online solutions, or submit an online form which will be attended to by our customer service agent. Do ensure that the product is intact with its original packaging (and accessories, if any) when returned.
You can also bring your product to:
Creative Technology Ltd Creative Store/Creative Care 31 International Business Park #03-01 Creative Resource Singapore 609921 Service Description Fee Inspection and Diagnosis: S$40.00 Upon diagnosis by a qualified Creative engineer, a repair and service charge will be applied accordingly.
*Click here to check the store's operating hours.**There will be an administrative and support charge of S$40.00 for any item found to be not faulty.
For product(s) purchased from The CREATIVE (retail) Stores or authorized distributors/resellersWe recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.
We strive to make every experience you have at the Creative Store a positive one. To achieve that, we have guidelines in place to handle any enquiry, issue or complaint you may have.
At the Creative Store, we offer various channels to let you make enquiries about your order, provide feedback or even seek technical assistance. Here is a list of helpful resources and contact information: