1. We offer everyday low prices that pass the savings on to you.
2. Buying the latest Creative products from the Creative Store makes you among the first to own them, as products are delivered straight from our factories, and not through distributors.
3. The Creative Store offers exclusive new products, and in colours or capacities you can't find anywhere else. Look out for these products with the “Creative.com Exclusive” logo. For exclusive discounts and product bundles, visit our SALE section.
4. We offer free shipping. Learn more about our free shipping eligibility criteria.
5. Shop with ease and confidence. Shopping at the Creative Store is not only easy, it also gives you peace of mind thanks to our Secure Shopping policy.
6. Not sure which product is suitable for you? Use our advanced Product Advisor tool which is designed specially to help you choose the perfect product for your needs.
   
   
7. There are no hidden costs! Listed prices for our products are exclusive of local taxes, and shipping charges are displayed clearly upfront on your Cart page.
8. Currently, the Creative Store (Singapore) accepts only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America. All prices listed in Singapore Dollars are inclusive of the prevailing Goods & Services Tax (GST) . All orders will be calculated and billed in Singapore Dollars.
9. Visitors to Singapore can apply for GST refund under certain conditions. For instance, to qualify for refund, you need to spend at least S$300 (including GST) at participating retailers that display the “Tax Refund” logo, or at least S$100 at shops that display the "Tax Free Shopping" or "Premier Tax Free" logos.
   
   All you have to do is to present the completed GST Claim Forms or Global Refund Cheques (both obtainable from the participating retailer) together with the goods and sale receipts to Singapore Customs for inspection at the Tax Refund Counter, Changi Airport Departure Hall.
   
   Please click here for more information.
10. Keep up with the latest promotions with our free weekly Creative Newsletter, delivered straight to your inbox. Subscribe now to receive updates!

Yes! We use the latest SSL encryption technology, digital certificates, secure e-commerce servers and authentication tools to ensure your personal information is protected online, at all times.

3D Secure™ is the technical standard developed by Visa and MasterCard to combat online credit card fraud.  It helps to prevent the unauthorised use of one's credit card with the use of a password that is only known to the credit card holder.

Visa has called their version Verify by Visa®, while MasterCard's is known as SecureCode®. Cardholders who have registered for Verify by Visa® or MasterCard's SecureCode® use their passwords to validate their identities whenever they make a purchase on a participating site.  At the payment stage, cardholders will be prompted to key in their passwords if they have registered. Otherwise, they will be prompted to register before they check out. The Creative Store does not save any of your credit card or bank details throughout the entire payment process.

For more information on 3D Secure™, please refer below:

• Verify by Visa^®
• MasterCard's SecureCode^®

We ship to addresses within Singapore (main island), Hong Kong and Australia via our regional websites in Asia. Please see the list below to find out which regional Creative Store serves your country. Please note that we do not deliver to P.O. Boxes, hotels or motels.

Should you be unsure if the Creative Store ships to your location, please contact us for assistance before placing an order.

To find out more about shipping charges, average delivery time and other shipping information, please refer to our Shipping section.

Prices advertised at the Creative Store are shown inclusive of GST, and exclusive of shipping. The shipping charges are calculated and displayed on the Cart page before you complete your order. We offer free shipping. Learn how to qualify here.

Transactions in foreign currencies will be subjected to additional charges levied by MasterCard/VISA. Learn more.

From engaging with us on social media sites such as Facebook to getting real-time RSS updates, there are more ways than one to stay in touch with us easily.

• Subscribe to Creative Newsletters - The most comprehensive coverage on the latest product launches and offers, sent to your mailbox weekly
• Follow us on Twitter - Keep up with bite-sized Creative news. Hear what others in Twitterverse are saying about our products, or chat with us for product recommendations, enquiries and more
• Like us on Facebook - Join Creative's contests, start discussions on product functionalities or form a community
• Watch our videos on YouTube - Watch exclusive unboxing videos and hands-on guides on how Creative products work, up close and personal
• Subscribe to our RSS Feeds - Get snippets of the latest launches, all pushed to your favourite RSS reader

Products in the Creative Store are organised into several product categories. Simply select the product type you are interested in by clicking on the respective category from the drop-down menu at the top of the homepage. You can browse and make your selection from the products displayed on the category page.

If you are unable to find the specific product you want, you can:

• Use our Search function located at the top right corner of the webpage
• Tweet us at our Creative Store Twitter account
• Contact us for assistance

Stock availability for every product is shown on the product description page.

Now Available: Product is in stock at the moment when the order is submitted.

Ships from DD/MMM: Stock will be available for dispatch from this specified date.

Back in stock soon: Stock is not available. Customers can choose to be notified via email when stock is available by selecting the "Notify Me" function.

In the unlikely event that the stock runs out after your order has been placed, you will be contacted by the Creative Store.

Creative's certified Refurbished Products are products that were previously sold and returned by our Distributors/Dealers and may or may not have been opened or used by customers.

However, they are fully tested and inspected to comply with our stringent quality standards before being placed on sale. All products are certified to be in full working order, but may have some cosmetic defects and may not include all contents found in the original retail product. Please check each individual product description for more details.

Buy with confidence. All products sold at the Creative Store are factory-new unless specifically marked "(Refurbished)". Every refurbished product comes with a 30-day limited warranty.

You can purchase Creative products directly from the Creative Store (Singapore). Shopping at Creative Store (Singapore) is extremely easy. Simply follow these steps:

• Navigate to your desired product category.
• You can use our "Product Advisor" tool to filter out products according to your selection criteria. You can also click "Add To Compare" to add products to our Comparison Table, and click "Compare Results" to view the results.
• On this page, you can choose between two actions:
  • Buy - An overlay will appear, prompting you to make your purchase selection. (Example: Select your desired capacity, product colour). Click “Buy” again to add the item to your Cart.
  • Learn More - You will be brought to the product page for more information on the product.
• When you have finished selecting the desired items, click “(1) Item” at the top header to review your Cart contents. Select your preferred shipping method on the right hand side. Your Grand Total will reflect the final payable amount. Click “Checkout”.
• Enter your Shipping and Billing information and click “Submit & Continue” to proceed to the Payment page. If you have an account with the Creative Store (Singapore), sign in at the right hand side to skip this step. If you do not have an account, you may choose to create one, or proceed to checkout as a Guest.
• Review your Shipping and Billing information and select a payment method. Click “Continue Checkout” to have a final review of your purchase. After you have verified the order details, click “Make Payment”.
• Payment method is by credit card only. You will be redirected to a secure third-party website (CyberSource Corporation, a Visa company) for payment processing.
• Enter your credit card and bank details. You will be redirected to Creative's Order Summary page upon successful submission, where you can opt to print a copy of the transaction details.
• You will also receive an order confirmation by email. If you have further questions, you may contact us for assistance.

The Creative Store now allows 'Guest' checkout. This provides you with the option to complete purchases, without having to register for an account.

However, we encourage you to register with the Creative Store (Singapore) to enjoy the following benefits:

• Personalised shopping experience
• Comprehensive Account Management features - Enjoy the freedom of storing multiple Shipping Addresses, Transfer Promo Codes, View Order Statuses, Order History and more
• Save yourself the hassle of entering your Billing and Shipping details each time you make a purchase

• If you have an account with the Creative Store (Singapore) at the time of your purchase, check your Order Status here. You will be required to sign in to your account.
• If you do not have an account with the Creative Store (Singapore), please contact us for assistance. Please provide us with the email address used to complete the purchase, and your Order Number. This will allow us to retrieve your order details easily.

• If you have an account with the Creative Store (Singapore), you can update your details by simply signing in and accessing Account Profile.
• If you do not have an account with the Creative Store, please contact us for assistance.

Promo Codes are promotional discount codes that entitle you to a variety of discounts when shopping with us. We issue Promo Codes exclusively to Creative Store (Singapore) customers and Creative Newsletter subscribers during promotion periods. Do check your inbox regularly for updates.

Add your desired product and proceed to the Cart page. The Promo Code section shown in the screenshot below is located on the right side of the page.

	A - Enter your Promo Code.
	B - Click "Apply". Please note: Most of our Promo Codes are tied to specific email addresses. You may be required in to sign in or register for an account to activate your Promo Code discount. Just click “Sign In” or “Register” at the top of the page. If you received the Promo Code from Creative Newsletters, please ensure that you are registered using the same email address as the one you used to subscribe to Creative Newsletters. The Promo Code discount will only be reflected in your Cart when you click "Apply" (labelled "B" in the screenshot). Promo Codes provide discounts off selected items in your Cart. They cannot be applied to reduce shipping charges.
	C - If you wish to know which products are eligible for discount, click "Details" (labelled "C").

Upon the application of Promo Code, the discount will be reflected on all pages following the Cart page.

Example 1: Cart Page

Example 2: Checkout Page

If you encounter an error message, it may be due to one of the following reasons:

• You are not signed in.
  
  You may be required to sign in or register for an account to activate your Promo Code discount. You may do so by clicking "Sign In" or "Register" at the top of the page.
  
  If you received the Promo Code through Creative Newsletters, please ensure you are registered using the same email address as the one you used to subscribe to Creative Newsletters.
• The Promo Code is not issued to you.
  
  The Promo Code may be tied to a specific email address. In that case, if you have received the Promo Code from Creative Newsletters, please ensure that you are registered with the Creative Store using the same email address as the one you used to subscribe to Creative Newsletters.
• None of the products in your Cart are eligible for the Promo Code.
  
  Promo Codes may only be applicable to selected products. Products which are refurbished or already on sale are usually excluded. To view a comprehensive list of eligible products, click on “Details” in the Promo Code section.
• The single-use Promo Code has been used previously and is no longer valid.
  
  Some Promo Codes may only be used once. Please also ensure that you have not purchased more than the maximum quantity allowed.
• An invalid Promo Code has been entered.
  
  Ensure that you have entered the Promo Code correctly. Pay special attention to similar characters like "O" and "0", "l" and "I". Promo Codes should be in uppercase.
• The Promo Code has expired and is no longer valid.
  
  Promo Codes are tied to specific validity periods which are indicated clearly on our promotional materials. Be sure to purchase early to avoid missing your exclusive discount!

If you have checked that your Promo Code is valid, but is not accepted by our system, please contact the Creative Store (Singapore) for further assistance.

Currently, the Creative Store (Singapore) accepts only MasterCard and VISA credit cards, excluding Corporate MasterCard and VISA credit cards or MasterCard and VISA credit cards issued in the United States of America. All prices listed in Singapore Dollars are inclusive of the prevailing Goods & Services Tax (GST). All orders will be calculated and billed in Singapore Dollars.

Transactions in Foreign Currencies
Card transactions effected in US dollars will be converted to Singapore dollars. Card transactions effected in currencies other than US dollars will be converted to US dollars before being converted into Singapore dollars. The conversion will take place on the date on which the transaction is posted to your card account and the exchange rates applied to the conversions are determined by VISA or MasterCard International, as the case may be, on such date. Accordingly, the exchange rates applied may be different from the rates which are in effect on the date on which such transaction is made.

All VISA card transactions in currencies other than Singapore dollars will be subject to an administrative fee of 2.5%, or such other rate as determined by them.

All MasterCard International cards will be subject to the following charges:

• 1% for transaction in currencies other than Singapore dollars incurred outside of Singapore.
• 0.2% for transactions in currencies other than Singapore dollars incurred in Singapore.
• 0.8% for transactions in Singapore dollars incurred outside of Singapore. In addition to the foregoing, all MasterCard International transactions in foreign currency will be subject to an administrative fee of 1.5%, or such other rate determined by them.

We ship to addresses within Singapore (main island), Hong Kong and Australia via our regional websites in Asia. Please see the list below to find out which regional Creative Store serves your country. Please note that we do not deliver to P.O. Boxes, hotels or motels.

Should you be unsure whether the Creative Store ships to your location, please contact us for assistance before placing an order.

The Creative Store (Singapore) offers free shipping for orders amounting to S$60 and above.
For orders below S$60, a shipping charge of S$6 (inclusive of GST) is applicable.

The latest time to place an order on a business day is 15:59, after which subsequent orders will be considered as placed on the next business day.

The average processing time before shipment is 24-48 hours for in-stock items.

In the event that your delivery date is revised to a later date, you will be contacted by us. If your order has not arrived according to our indicated dates, please contact the Creative Store (Singapore) immediately.

Note: Please ensure that your country is served by the Creative Store.

All items are shipped by our appointed dispatch agent, Singpost. A daytime shipping address is required and a personal signature is needed upon delivery.

If you are not present during the time of delivery, a delivery notification will be deposited at your address.

If you wish to postpone your delivery date or encounter delivery issues, please contact our delivery agent at the following contact numbers:

Our warranty policy commences from the date stated on the invoice shipped with your product for a limited warranty period of 12 months. A proof of purchase (invoice, receipt or equivalent) must be presented to our Technical Support Advisors for verification of warranty coverage.

Please refer to the information provided in the product packaging for specific warranty details. For more information, please visit the Warranty & Returns Information section on our Creative Worldwide Support Site.

More warranty information of our Creative products can be found here.
Please select the appropriate product.

For product(s) purchased online from Creative Store (Singapore)
Before returning the product, you are advised to have a look at our solutions to determine if the problem in your product can be resolved without returning. Click here  for quick and easy online solutions, or submit an online form which will be attended to by our customer service agent. Do ensure that the product is intact with its original packaging (and accessories, if any) when returned.

You can also bring your product to:

Creative Technology Ltd
Creative Store/Creative Care
31 International Business Park
#03-01 Creative Resource
Singapore 609921 

Service Description Fee
Inspection and Diagnosis: S$40.00
Upon diagnosis by a qualified Creative engineer, a repair and service charge will be applied accordingly.

*Click here to check the store's operating hours.
**There will be an administrative and support charge of S$40.00 for any item found to be not faulty.

For product(s) purchased from The CREATIVE (retail) Stores or authorized distributors/resellers
We recommend that you contact the place of purchase first. You can then bring your product to the shop for an exchange, if it is legitimate.

We strive to make every experience you have at the Creative Store a positive one. To achieve that, we have guidelines in place to handle any enquiry, issue or complaint you may have.   

• We will listen to your feedback, and treat them seriously and in confidence.
• We aim to put things right for you, learn from our mistakes and make sure we do not repeat them.
• We will investigate your comments promptly and thoroughly.
• We will treat you with tact, courtesy and fairness.

At the Creative Store, we offer various channels to let you make enquiries about your order, provide feedback or even seek technical assistance. Here is a list of helpful resources and contact information:

• Sales Enquiry
• Corporate Sales Enquiry
• Website Feedback
• Customer Service
  • Check your order status
  • Check your delivery status
  • Cancel your order
  • Return your product
• Technical Support
  • Product how-to and troubleshooting guides
  • Technical assistance